The solution that’s working for us may work for your company, too Every business faces the challenge of managing health care costs. These costs will likely remain high even with Congress looking at changing the Affordable Care Act since they are talking about continuing child coverage to age 26 along with no pre-existing conditions. I…
How to set-up, run, and have an enjoyable time putting on the easiest (and potentially most profitable) home show ever! When it comes to contractors and running booths at home shows, the old catch phrase, “ready… fire… aim!” is typically appropriate. I can’t tell you how many home shows I’ve attended, where a contractor’s ‘go-to’ plan consists…
Taking your customer satisfaction through the roof by understanding why people threw ‘tantrums’ after the election! If you have never received a bad online review, or feel ‘political correctness’ is a virtue, this article probably isn’t for you. As part of our service, we do our best to help protect the online reputation of our clients. Having…
The answer to the labor crisis we all are facing wasn’t ‘right under our nose’–it’s on top of it! Face it, our industry is fast heading for a cliff with the increase in demand for skilled labor, the higher level of technical skills required, and the fact that a lot of the best older service…
For years, my advice to clients regarding YELP was to never be available when they call. The reasoning was that, as long as you hadn’t officially heard the pitch and said ‘no’, they had no reason to punish you and mess with your reviews. Although YELP fervently and frequently denies that they bury your good…
I was privileged to be a part of something that doesn’t happen all that often these days. In mid-July, my brother and I, as well as both our families, hosted a party to celebrate our mother and father’s 60th wedding anniversary. Their love and dedication to each other wasn’t something that just happened. It was…
At the beginning of June, my brother Dan and I made our annual pilgrimage deep into Northern Canada for a fishing trip to Lake Esnagi to fish for northern pike and walleye. Normally, after spending a day driving from Michigan’s Lower Peninsula up into Canada, we typically catch a float plane and fly in. However,…
Hello from your team at Online-Access! So far, this year has been both hectic and exciting at Online-Access. I can only say God has blessed us. Last year, we experienced over 30% growth and are easily tracking at about the same this year. Online-Access also hit another goal this year by becoming the largest reseller…