I’m Not My Customer

Say it with me… “I. Am. Not. My. Customer.” I want to let you know, I put a great deal of thought into whether or not I would write this article because, being honest, who likes to be told they’re wrong? I know I don’t (just ask my beautiful, loving & patient wife). But the hunting…

Managing Expectations

Taking your customer satisfaction through the roof by understanding why people threw ‘tantrums’ after the election! If you have never received a bad online review, or feel ‘political correctness’ is a virtue, this article probably isn’t for you.  As part of our service, we do our best to help protect the online reputation of our clients. Having…