I wanted to share a little story with you – A couple years ago, I came home from a business trip and, as I walked in the front door, the smell of mold hit me like a ton of bricks. As I entered the basement, I discovered the source of the smell. Half of my…
I hate to break it to you, but not only is HVAC not sexy, but there’s just not that much about your products that is different than what the HVAC guy down the street offers. Every blooming heating and air conditioning company sells equipment (and any company worth its salt offers pretty much the same types…
In our last newsletter, we talked about how my experiences with my puppy’s vet and groomer got me thinking about how we interact with our Maintenance customers. Although, this time, I’m not going to carry on about my dog and all his issues. However, I did want to share a few more tidbits about how…
Last week I had a couple of experiences that got me thinking about our customers and how they must feel… First, my vet called to schedule my puppy’s exam. Naturally, I was busy and, when I saw who was calling, I let it roll over to my voicemail (just as our customers do). When I…